Community

Dear DCO Family:

On behalf of the DCO Team, I would like to thank you for being part of our family. The health and safety of our patients, our staff, and the community will always be our highest priority. In addition to everyday universal precautions, our team has implemented additional steps to maintain a safe and healthy environment for everyone who visits our office. These steps are all based upon safety guidelines established by the CDC, OSHA, and the ADA.

We are excited to slowly re-open beginning on May 18th and can’t wait to see your smiles. We will be in touch shortly to reschedule. We appreciate your patience and we will work to see you as quickly as we can. We will be adding additional days to our schedule so we can reschedule you efficiently while limiting the number of patients in our office at one time.

When we re-open, we will be taking the following precautions:

Curbside Check-in/Check-out 
Our reception area will be closed, so patients will check-in from the car by text message (610-615-3166) upon arrival. Next appointments will be scheduled by phone or text message as well.

Health Pre-Screening
We will be performing a health pre-screen and a non-contact temperature check prior to beginning each appointment.

DCO Facility Changes
Reception area, coffee bar, iPad station, brushing sinks, and other common areas will be closed. Restrooms will be temporarily closed as well. Patients should brush teeth before coming to the office. A hand sanitizer station will be located near the main door for required use upon entry and exit.

Social Distancing
We will be decreasing the number of patients seen at one time. Only the patient will be allowed in the office. If the patient is a child, one parent is allowed to enter with the child.

Masks for Patients/Parents
We ask that all patients and parents entering the office wear a mask.

Personal Protective Equipment (PPE)
The clinical team will be using enhanced PPE for your protection. Please be assured, we are smiling at you underneath our masks!

Disinfection and Cleaning Protocols
Our team and professional cleaning partners will be employing a robust protocol to disinfect surfaces and perform routine deep cleaning of the office for everyone’s safety.

We are excited to see you soon! We are committed to making DCO the safest possible environment for you and your family.

Best Regards,

This is Dr. Cassarella, and I hope you and your family are safe and well! Based on a strong recommendation from the American Dental Association for all dental offices, we have temporarily closed our office. We are evaluating week-by-week and we will reach out individually if your already scheduled appointment is impacted by this closure. The good news is that because of the advanced technologies we use in our orthodontic appliances, your treatment will continue to progress even though we aren't able to see you right now.

Our team is working remotely and our regular phone lines will be open daily from 8am-3pm. In addition, we will be available to handle any urgent needs that you may have after hours. You can call me on my cell phone at 570–956-4768, so that I can assist you. We are so sorry for this inconvenience, but want you to be assured that the safety and health of our family of patients and our team is our top priority. Thank you.

Resources:

Invisalign

Expanders

Please complete the number of turns on expanders as prescribed at your last visit, then stop turns. We will evaluate at the next visit to see if additional turns are needed. 

Discomfort/Urgent Needs/Emergencies

Fortunately, very few things constitute a true orthodontic emergency. Examples would be facial trauma or a loose expander that is interfering with eating. Most other issues, including loose braces or poking wires, can be helped from home with our assistance. As you know, we pride ourselves on taking care of our patients and delivering an exceptional patient experience. In typical situations, we work to fit you right into our schedule when any problem arises. As you know, we are working in a bit of a different climate for the next few weeks. Please see links below for videos created by one of Dr. Cassarella's colleagues that describes and illustrates how to deal with specific problems that may cause discomfort:

Broken Bracket- Stabilizing With Wax

Poking Wire- How to Clip

Removing A Wire After Clipping

Poking Wire- How to Use Wax

Virtual Consultations

We are available and here to serve you. You can our office line (610-615-3166) between 8am-3pm (M-F) or email (info@dco-ortho.com) our office at anytime, or chat through our website. We can help you schedule a virtual consultation with Dr. Cassarella as needed. 

Additional Supplies- Comfort Wax, Rubber Bands, Etc. 

Additional supplies like comfort wax, rubber bands, and other supplies will be placed in a DCO Patient Comfort Box outside our office for convenient pick up. Please take what you need and let us know if any of the supplies are getting low so we can replenish.

Wishing you and yours continued health, happiness, and safety. We are looking forward to seeing you soon.

With Love,

Dr. Cassarella and The DCO Team

DCO is putting on a fun local community contest called DCO ROCKS this fall. We have placed rocks with the DCO Logo on them throughout our local community. Be on the lookout- if you find a DCO Rock, you are a winner!

If you have found a DCO Rock in the local community, congratulations! You are a winner of our #dcorocks contest! To claim your prize, please do the following:

1. First, post a picture of yourself with the DCO Rock on Facebook
2. Next, check into DCO Orthodontic Specialists as your location, and use hashtag #dcorocks in the above photo.
3. Then, bring the rock to the office to claim your prize (electric toothbrush and water bottle)!

It's that easy. We look forward to seeing you!!